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Eight-Step Problem Solving

Systematic problem-solving is a core element of a True Lean™ organization. This course teaches the 8-Step problem-solving method used within Toyota at all levels and functions to practice effective continuous learning and improvement. We use a learn-by-doing format as teams will work through real problems selected within their organization and be coached through the process to achieve tangible results while developing their problem solving and critical thinking skills. Properly implemented, this systematic problem-solving approach delete: also becomes integral to the organization’s behavior habits at all levels that support the True Lean™ culture.

Designed for

Organizational Professionals at all levels and Departments

The knowledge you will gain
  • Guiding Principles behind the Eight-Step methodology
  • Understanding the universal application for all functions and all levels in your organization.
  • The role and use of “A3 documents” separate from the problem-solving itself.
  • Utilizing Eight-Step to return to a proven performance level OR advance the performance level. Both deliver tangible results. 
  • Application of temporary measures and long-term countermeasures to prevent recurrence and achieve sustainable improvements.
  • How it engages all to “own their workplace” and drive positive moral and personal development. 
Interactive with Gap Analysis “Takeaway”
  • This interactive session includes dynamic learning with open discussions 
  • Participants will learn the 8-step process and how to write an A3 summary using real problems from their workplace. 
  • Participants will be able to describe the philosophy, principles, and practice of the methodology and determine their needs-based next steps 
Coaching Available
  • Executive and Operational Coaching for Individuals based on the organizational level
  • Ongoing needs-based Coaching on Eight-Step Problem Solving   

Registration Information

Location: Virtual
Fee: $2500 per participant

Register Today

For information on fees for a dedicated session, contact